Spank It Help Center & FAQ

Welcome to Spank It – a secure, compliant platform for verified adult content creators and their fans. At its core, Spank It is building a Decentralized Autonomous Organization (DAO) powered by the Spank It Token (SPANK). Token holders will gain governance rights over platform decisions and access to exclusive perks, including priority support, reduced fees, and early feature access.

This Help Center addresses the most common inquiries. If your question remains unanswered, please refer to the contact section at the end.

Table of Contents

1. Account & Registration

2. Verification Process

3. Uploading & Managing Content

4. Monetization & Payouts

5. Subscriptions & Pricing

6. Fan Interactions

7. Safety & Privacy

8. Content Guidelines

9. Spank It Token & DAO

10. Technical Issues

11. Contact Support

1. Account & Registration

Q: How do I create a creator account? A: From the homepage, select “Become a Creator”, enter a valid email address, choose a unique username, and create a strong password. Confirm your account via the activation link sent to your email.

Q: May I maintain both a fan and a creator profile? A: Yes. Register with the same email address and toggle between modes via the profile menu. Earnings and payouts remain isolated to the creator wallet.

Q: I have forgotten my password. How do I reset it? A: On the login screen, click “Forgot Password?”. A secure reset link will be emailed to your registered address.

Q: How do I permanently delete my account? A: Navigate to Settings → Account → Delete Account. All content, earnings, and personal data will be irrevocably removed after a 30-day retention period. Ensure any outstanding balance is withdrawn prior to deletion.

Important: Spank It strictly prohibits users under 18 years of age. Any attempt to register or access the platform while underage will result in immediate account termination and potential legal reporting.

2. Verification Process

Q: Why is identity verification required? A: Federal law (18 U.S.C. § 2257) mandates age and consent verification for every performer. Verification is also a prerequisite for monetization features.

Q: Which documents are accepted? A: A current government-issued photo ID (driver’s license, passport, or national ID) and a clear selfie holding the ID beside your face. All details and faces must match exactly.

Q: How long does verification take? A: Typically 24–48 hours. You will receive email notification upon approval or with guidance if revisions are needed.

Q: My verification was declined. What are the usual causes? A: Blurred images, name mismatches, expired documents, or applicants under 18. Correct the issues and resubmit.

3. Uploading & Managing Content

Q: What file formats and sizes are supported? A:

• Videos: MP4, MOV (≤4 GB)

• Photos: JPG, PNG (≤20 MB each)

• Live streams: Desktop browser or mobile app (OBS/RTMP compatible)

Q: How do I designate content as pay-per-view (PPV) or subscription-only? A: During upload, select Free, Subscription, or PPV and set the price. Visibility settings may be adjusted post-publish.

Q: Is post scheduling available? A: Yes. Use the calendar tool to schedule up to 90 days in advance.

Q: How do I edit or delete published content? A: Open the post → three-dot menu → Edit or Delete. PPV revenue is non-refundable upon deletion.

4. Monetization & Payouts

Q: What payout methods are offered? A: Direct bank transfer (ACH/SEPA), Paxum, or USDC on Polygon. Configure your method under Wallet → Payout Settings.

Q: What fees apply? A: Platform fee: 20% of gross earnings. Spank It Token (SPANK) holders receive progressive fee reductions based on holding tier. Third-party processor fees (1–3%) may also apply.

Q: When are payouts processed? A: Every Thursday for balances ≥$50. New accounts observe a 7-day security hold; verification is mandatory.

Q: Why is my balance on hold? A: Standard 7-day hold for new creators, pending refunds, or chargeback investigations.

Q: May I issue manual refunds? A: Yes, via Earnings → Transactions. Refunded amounts are deducted from future payouts.

5. Subscriptions & Pricing

Q: What subscription price range is permitted? A: $4.99–$49.99 per month. Multi-month bundles (3/6/12) automatically apply 10–20% discounts.

Q: Are free trials supported? A: Yes—1-, 3-, or 7-day trials that auto-convert unless canceled.

Q: How do I create promotional discounts? A: Profile → Subscription → Promo Codes. Define percentage or fixed discount and set an expiration date.

6. Fan Interactions

Q: Who may send direct messages (DMs)? A: Only active subscribers or PPV purchasers. Responses are managed from Inbox.

Q: How do I block or restrict a user? A: Visit their profile → Block (complete interaction ban) or Restrict (subscription allowed, messaging disabled).

Q: How are tips and custom requests handled? A: Tips are submitted via your profile. For customs, publish a menu in your bio or quote a price in-chat; payment is collected upfront via the “Pay Now” button.

Q: Are live streams archived? A: Optional. Enable “Save VOD” before broadcast. Archived streams may later be sold as PPV.

7. Safety & Privacy

Q: Is my legal name visible to others? A: No. Only your username and verified age (18+) are displayed publicly.

Q: How is content protected from unauthorized distribution? A: Automatic watermarking and a dedicated DMCA takedown portal are available under Settings → Copyright. Report infringements to support for expedited removal.

Q: What recourse exists for harassment? A: Capture evidence → Report User. Reports are reviewed within 24 hours; violations may lead to account suspension or permanent ban.

Q: Is two-factor authentication (2FA) mandatory? A: Required for all payout actions. Enable it in Settings → Security.

8. Content Guidelines (Summary)

Complete policy: [Spank It Terms of Service & Content Policy]. Infractions trigger warnings, suspensions, or permanent bans.

9. Spank It Token & DAO

Q: What is the Spank It Token (SPANK)? A: SPANK is the native utility and governance token of the Spank It ecosystem, built on Polygon for low fees and fast transactions.

Q: What is the Spank It DAO? A: A Decentralized Autonomous Organization where SPANK token holders vote on platform upgrades, fee structures, content policies, and treasury allocation.

Q: What benefits do SPANK holders receive? A:

• Governance voting rights (1 SPANK = 1 vote)

• Tiered platform fee reductions (up to 50% off)

• Early access to new features (e.g., AI tools, premium analytics)

• Priority creator support and exclusive NFT drops

• Revenue share from DAO treasury (quarterly distributions)

Q: How do I acquire SPANK? A: Purchase on decentralized exchanges (Uniswap, QuickSwap) or earn via platform rewards (coming Q1 2026).

Q: Where can I view DAO proposals? A: Visit dao.spankit.com (requires wallet connection and minimum SPANK balance to vote).

10. Technical Issues

Q: A video fails to upload. A: Verify file size (≤4 GB), internet stability, and format compatibility. Clear browser cache or attempt in incognito mode.

Q: The mobile app crashes. A: Update to the latest version. Persistent issues may require reinstallation; include device model and OS version when contacting support.

Q: Live stream experiences lag. A: Prefer a wired connection, close background applications, and reduce bitrate in OBS (recommended: 3500 kbps for 720p).

11. Contact Support

• Email: support@spankit.com (response within 24 hours)

• Live Chat: Accessible via the ? icon in-app (9 AM – 6 PM EST)

• DAO & Token Inquiries: dao@spankit.com

• Urgent Legal/Harassment: legal@spankit.com

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